Terms & Conditions

Using This Website

By the use of this website, paying to use our services or accessing any information or materials through other addresses or channels associated with us, you warrant to us that you have reviewed these Terms & Conditions including our Privacy Policy, (together, the Terms), and that you understand and agree to be bound by them.

While we endeavour to ensure that your information is accurate and error-free, you acknowledge that we will not be responsible for any inaccuracy, omission, defect or error in your information. We will not be liable for any loss or damage, however arising, which may be caused by use of this information.

The Content of our website is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty regarding it, to the extent permitted by law. The Content is subject to change without notice. However, we do not undertake to keep our Website up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Indemnity

You indemnify us from and against any losses or claims arising out of, or as a consequence of your negligent, wrongful or unlawful act .

Privay Policy

Compass Coaching and Consulting Australia PTY LTD (ACN 682938334) complies with the collection, use and management of personal information in accordance with the Australian Privacy Principles under the Privacy Act 1998 (Cth).

ASIC privacy policy (www.asic.gov.au) describes how ASIC handles personal information, right to seek access to and correct personal information, and to complain about breaches of privacy by ASIC.

If, upon receiving access to your personal information, or at any other time, you believe the personal information that we hold about you is inaccurate, incomplete or out of date, please notify us and we will take reasonable steps to correct the information unless we are authorised not to do so by law. Should we decline your request to correct your personal information we will provide you with a written explanation setting out the legal reasons for doing so.

The security of your personal information is important to us. We may store your personal information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services. We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Our Website may contain links to other websites. We are not responsible for the security or privacy of any information collected by third-party websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.

Business Names

By making a payment for any of our Services in relation to a business name registration or renewal with ASIC you declare that:

You are the applicant (the proposed business name holder); or

You are lodging this application on behalf of the applicant with the applicant’s permission (the proposed business name holder), and:

you are authorised to submit this application for lodgement on behalf of the applicant under the terms and conditions of the ASIC Electronic Lodgement Protocol.
you are not disqualified from managing corporations under section 206B(1) of the Corporations Act 2001; and within the last 5 years you have not been convicted of, or released from prison after being convicted of, and serving a term of imprisonment for, any of the criminal offences referred to in section 32(1) (c) or (d) of the Business Names Registration Act 2011.
And to the best of your knowledge, the information supplied to you before you made your payment was complete and accurate (it is an offence to provide false or misleading information to ASIC).

You also acknowledge and agree to the following:

We may request identification from you to verify your identity in connection with our Services.
We offer a 30-day money back guarantee subject to our refund policy.
Business name availability checks performed on the Website are dependent on the ASIC Business Names Register (ASIC Register).
We are not responsible for errors or omissions as a result of any technical or system issues that the ASIC Register may experience.
Submission of a new business name registration application is subject to ASIC’s eligibility & registration requirements. It does not guarantee that you will successfully obtain the name until ASIC has confirmed the successful registration.
If your business name registration application needs to be manually reviewed by ASIC, this can delay the registration and in some cases may result in the name being rejected.
If your business name registration application is rejected or queried by ASIC for any reason, we will correspond with ASIC on your behalf in an attempt to resolve any issues and provide you with a solution or alternative options.
You are required to have an ABN in order to apply for a new business name registration with ASIC.
On receipt of payment for the application of a new business name registration, we attempt to submit the name to ASIC as soon as possible. We will not be liable for any loss or damage, however arising, which may be caused in the event of an unsuccessful registration or renewal where the Service could not be provided.
You are entitled to a full refund for any unsuccessful registration or renewal where the Service could not be provided.
Refunds for a Service which has already been provided will be for the full amount less any non-refundable fees that we have paid to ASIC on your behalf.
Registering a business name does not give you exclusive rights to the name. If you want exclusive rights to your business name, you’ll need to protect it with a Trade Mark.
We make several attempts to contact you regarding the renewal of your business name previously registered or renewed through our Website and prior to the expiry date of that business name.
You will receive renewal reminders by email to the current contact details in your account. You are responsible to keep this information up to date.
It is your responsibility to ensure you renew your business name and we will not be liable for any loss or damage, however arising, which may be caused in the event of a business name being cancelled due to your failure or where you have not received a renewal notification from us.
You authorise us to act as your ASIC Registered Agent for your Services and allow us to communicate and receive notifications on your behalf.

Refund policy for Business Name Application

We will only provide you with a refund in the event we are unable to continue to provide the Service or if we, at our absolute discretion, consider it is reasonable to do so under the circumstances, or if you request a refund during the initial 30-day money back guarantee period.

Modification to Terms

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Website. We recommend you check our Website regularly to ensure you are aware of our current Terms.

Complaints regarding Business Name Applications

We can be contacted by email to receive support for any products or services supplied by us.

We generally reply to support requests within 24 hours subject to the basis of the request. We endeavour to reply to all support requests within 48 hours of receiving the first contact.

Should you believe that we have not fulfilled our obligations under the Privacy Act, have not complied with the terms of our Privacy Policy, or would like to appeal a decision made by us relating to your personal information, you can make a complaint in writing to us using the contact details set out on our website. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.

If you have contacted us and are not satisfied with the outcome, level of service you received or the way in which your concern was dealt with, please escalate your issue to us in writing to the following address:
Registry Australia
Complaints Department
PO Box 13267, Law Courts, VIC 8010

Jurisdiction and governing law

Your use of the Website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.

You can contact us on the below details:

Email: support@compasscoach.com.au

Business/Individual Coaching Agreement and refund policy will be Separate to Business Name Rgiatration and will be provided upon the initial appointment.